Transparent. Unbiased. For players.
How UGRADO Review Online Casino
The Ugrado review team provides transparent and unbiased reviews to weed out unsafe and unpleasant options. At the same time, we publish detailed analyses and rating reports that help good casinos improve, build their reputation and reach new players.
Review Progress in 3 Easy Steps
- The Ugrado review team tests and reviews each online casino personally, based on the in-house Published Review Scale.
- We send review reports and video footage with details about any issues and recommendations.
- Reviewed casinos are then evaluated by the Ugrado expert team on overall performance and popularity votes, to be ranked on the Ugrado Ranking Board and considered for special awards.
Our approach
How We Review
It is essential to examine and research every iGaming site before listing it on the Ugrado board, and to weed out unsafe or poor-quality casinos. The review team continuously searches and works through the in-house Published Review Scale so every review is high quality, unbiased and reliable.
Reports with details
Progress reports with details about every issue and recommendation.
Video evidence
Findings backed by recorded footage, not screenshots alone.
Ugrado ranking
One published scale applied to every casino, then ranked on the Ugrado Ranking Board.
Popularity ranking
Player votes and real feedback weighed alongside our scores.
Our criteria
Published Review Scale
Every review is scored against the same criteria. Each category is rated separately, then the scores are merged into one expert rating. Categories weigh equally, so a casino that is strong in one area but weak in others cannot sneak its way to a high score.
Website Usability & Security
Licence, encryption, speed index and performance score on desktop and mobile.
Registration & Customer Care
Time to open an account on desktop, Android and iOS, verification and welcome follow-up.
Customer Service
Live chat, WeChat, Telegram and phone: response time, professionalism and self-help.
Games Performance
Game categories, provider count, wallet transfers, demo play and stability.
Overall Rating
The four category scores averaged into the Ugrado rating shown on every review and the ranking.
Our commitment
Why Trust Us?
We are passionate about online casinos and committed to providing honest, in-depth and player-focused reviews. Our goal is to help you make better and safer choices.
- We test and review ourselves
- We have a comprehensive and detailed review criteria
- We list only reputable providers
- We have a real community
- We read what our players are saying
Want your casino reviewed?
Operators can submit a site for a full Ugrado test. Players can nominate a casino they want scored next. Every request goes to the review team.
