Good online casino customer support gives you several ways to get in touch, a helpful and professional team, and a quick reply. The five finalists for the Ugrado Best Customer Support Award are ECLBet, LV8888, TFBO, 96M and Winclub88, listed below with the support channels each one lists. See the Ugrado Annual Ranking 2022 for the full list of award finalists and nominations.
How Ugrado picks the best customer support
To Ugrado, the criteria for the final winners of the Best Customer Support Award are as follows:
- Customer support method: multiple online channels to contact the support team, such as live chat, email or telephone.
- Helpfulness: friendly and knowledgeable agents who solve issues quickly.
- Professionalism: a professional and positive attitude when players reach out.
- Response time: a fast response and good overall service.
The five customer support finalists
An attentive and helpful support team matters because player satisfaction keeps players coming back. Here are the five finalists picked by the Ugrado review team.
ECLBet
- UAA Awards No: UA-2253225001
ECLBet is an online sports betting platform in Asia that offers a wide range of sports and events to bet on.
- Support channels: live chat, Telegram, hotline and email.
- ECLBet lists a 24/7 live chat service.
- Users can choose a language before they go into the chat.
LV8888
- UAA Awards No: UA-2222888801
LV8888 offers sports betting on football, basketball, tennis and more. It also offers live casino games and a variety of slot games.
- Support channels: live chat, WeChat, Telegram, Skype and email.
- LV8888 lists a 24/7 live chat with a real person.
TFBO
- UAA Awards No: UA-22062501
TFBO is an online casino for players in Malaysia and Singapore, with games from slots to blackjack and roulette.
- Support channels: live chat, WeChat, hotline, email and Telegram.
- Before the chat starts, users enter a username and select a preferred language and the issue.
96M
- UAA Awards No: UA-2296301
96M lists live betting options and a range of promotions on its site.
- Support channels: live chat and Telegram.
Winclub88
- UAA Awards No: UA-2239432128801
Winclub88 is an online casino platform in Malaysia that offers a wide range of betting options.
- Support channels: 24/7 live chat and email.
- Users can choose a preferred language and an issue category to connect to the chat.
Choosing a casino with good customer support
Players need a quick way to settle questions about deposits, withdrawals and bonuses, so compare which channels a casino lists, whether support runs 24/7 and whether you can pick a language. Support channels can change, so check the current list on the site before you deposit. Gambling involves financial risk, so set limits first and read our responsible gaming page.
To see the other award finalists and nominations, continue to the Ugrado Annual Ranking 2022.
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